New clients, please arrive at least 10 minutes before class to complete your liability waiver, become familiar with the reformer, and let your instructor know of any injuries or limitations. Grip socks are required and are available for purchase at the studio.
For the safety of our clients and to avoid disrupting class, clients arriving more than 5 minutes after class begins will not be admitted. Your reserved spot may be released to a waitlisted client. Please plan to arrive on time and be ready for class at the scheduled start time.
Clients must be at least 16 years old to attend group classes independently.
Clients ages 14–15 may be approved to attend group classes after completing private sessions with a SALT Pilates instructor to ensure proper form, equipment familiarity, and safety. The number of private sessions required will be determined by the instructor.
Clients under 18 must have a parent or legal guardian complete a liability waiver before participating.
SALT Pilates has a 12-hour cancellation policy for all group classes. Cancellations made at least 12 hours before class will be returned to your account.
Cancellations made within 12 hours of class will result in the loss of the class and a $10 late cancellation fee. Cancellations made within 1 hour of class, or failure to attend a reserved class, are considered a no-show and will result in the loss of the class and a $20 no-show fee.
Please cancel as early as possible so clients on the waitlist have an opportunity to attend.
Private sessions require 24 hours' notice for cancellation. Private sessions cancelled within 24 hours will be charged in full.
If a class is full, we encourage you to join the waitlist. A valid class or package must be available in your account in order to join a waitlist.
If a spot becomes available, clients will be added to the class in waitlist order. Please only join a waitlist for a class you intend to attend and remove yourself if your plans change.
To allow other clients an opportunity to attend, please do not join the waitlist for multiple classes on the same day if you only intend to attend one.
For safety and studio hygiene, grip socks are required for all classes at SALT Pilates. If you do not have grip socks, they are available for purchase at the studio.
Class packages are valid for the expiration period specified at the time of purchase. Please select a package that you are able to use within that timeframe, as unused classes do not extend beyond the package expiration date.
Class packages may be shared with family or friends. Memberships, promotional packages, and special offers are not shareable unless otherwise stated.
Package extensions are not available. In the case of a documented medical injury, surgery, or other qualifying medical circumstance, please contact us so we can review your account and determine whether a medical freeze is appropriate.
SALT Pilates memberships require a three-month minimum commitment and continue on a recurring monthly basis until cancelled.
Membership classes roll over from month to month and remain available as long as your membership stays active. Memberships are non-transferable and may not be shared.
Active members receive one-day early access to the monthly class schedule. Members may reserve future classes before their next billing date; however, membership dues must be current before attending those classes.
Membership changes or cancellations require 30 days' notice prior to your next billing date. Memberships may be frozen for up to 30 days for a $10 freeze fee. Documented medical circumstances will be reviewed individually.
All class packages, memberships, private sessions, promotional offers, and gift certificates are non-refundable once purchased.
If you believe a purchase was made in error, please contact us as soon as possible. Any exceptions or account credits are made at the discretion of SALT Pilates.
Lockers are provided for your personal belongings while you are in class and are conveniently located within view while you're in class.
We encourage clients to store personal items in the lockers during class. SALT Pilates is not responsible for lost, stolen, or damaged belongings.
Items left behind will be placed in our lost and found. Please contact us as soon as possible if you believe you have left something at the studio.
We are committed to creating a welcoming, focused, and respectful environment for everyone at SALT Pilates.
Please silence phones and other devices before class begins and be mindful of conversations while class is in session. We ask that all clients respect their instructor, fellow clients, and the studio space.